EmAnOnSEO
Level 1
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ionicware
Refunds are similar. We pay Paypal fees for the inbound transaction already so it wouldn't be smart of us to add them to your earnings fund... and have to pay fees again when you withdraw. Instead they go into the balance fund and then if you want a refund from a cancelled order, just contact support. We will issue a Paypal refund which removes the Paypal fees we already paid and prevent us from paying more. You have two funds, a balance fund and an earning fund. The balance fund is responsible for any returns, twitter promotion, coupons, etc while the earnings fund is purely for profit from selling gigs. You can only withdraw from the earnings fund. This is because we do not want people using a free coupon, twitter promo, etc and then withdrawing that money to their account. Refunds are similar. We pay Paypal fees for the inbound transaction already so it wouldn't be smart of us to add them to your earnings fund... and have to pay fees again when you withdraw. Instead they go into the balance fund and then if you want a refund from a cancelled order, just contact support. We will issue a Paypal refund which removes the Paypal fees we already paid and prevent us from paying more.
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