idealmike
Level X3
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Everett
We had to send this equipment back, and they sent us the correct equipment based on our plan. However, on the bill it still indicated that we had services that we didn't. So we had to contact their support to get the bill straightened out. Since we do bills manually, it was easier to see a comparison of how much we were owed in credit because we still paid the bill amount even though we weren't suppose to have some of the services that were on the bill.
Long story short, if I was to pay this bill automatically, and not really see what services were on there, this error would've most likely never been found. I like to pay any type of bill manually. You mentioned how the bills can be wrong, well I just experienced an issue yesterday regarding my internet bill. You see, a couple of months ago, we got a bundling service (TV/Internet/Phone). The technician came and installed the wrong equipment, and the equipment they installed was faulty. We had to send this equipment back, and they sent us the correct equipment based on our plan. However, on the bill it still indicated that we had services that we didn't. So we had to contact their support to get the bill straightened out. Since we do bills manually, it was easier to see a comparison of how much we were owed in credit because we still paid the bill amount even though we weren't suppose to have some of the services that were on the bill. Long story short, if I was to pay this bill automatically, and not really see what services were on there, this error would've most likely never been found.
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