Best Customer Support Experience EVER

bobjoehax3 Level 1

July 5, 2016, 1:25 pm

Write the reason you're deleting this FAQ

I'm really not one to email a company's Customer Support Team before doing my research and trying to find a solution myself. I certainly don't want to waste anyone's time.

HOWEVER, I recently had an issue that I just couldn't seem to resolve on my own. I hesitantly emailed the SEOclerks Help Desk about it. I didn't know if it was something that I should even bother them about, but I just didn't see another way.

I wasn't expecting a whole lot, maybe hoping for a reply in the next week with a, "That's not our problem", "See our FAQ" - or at best, a "Here's what you can try" semi-auto response.

Beverly wrote me back almost immediately and, to my surprise, solved my problem 100%, just like that. She was remarkably amicable, understanding and fun to talk with. She didn't make me feel like I was hassling her or wasting her time. She made me feel genuinely valued and understood. It was honestly so refreshing.

Props to Beverly for the truly outstanding care. Seriously the best Customer Support experience I've ever had.

We don't always see stories about GOOD customer service these days, only bad. Well, let's hear some positive ones! Have you ever had a remarkable customer support experience? Let's hear it!

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ajlancer

Hi bobjoehax3 thanks for sharing your opinion and experience with SEOclerks help desk. I have been working here on SEOclerks almost from the beginning of SEOclerks and several reason I had to contact with SEOclerks help desk. And always I got solution very early and with specific issue from several staff. And all staffs are superb and very frankly. They are really working hard. And last some of months Beverly may come on help desk and she also awesome staff. And she always try to answer very politely with exact reason. I feel she is deserving for ever best customer support staff as my seen. And it is need to be climb up on sky for any business. SEOclerks did it.

Regards by Ajlancer

10 years ago

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hitmeasap

That's fantastic bobjoehax3, however, I'm not surprised at all. I have personally never, not a single time during my online career, or in real life, met such a great support team. Each time I've been in contact with SEOClerks support team, I've had manual replies, and that thing alone is the best thing you can ever experience. Talking to an actual person instead of getting automatic answers with links to FAQ's is certainly appreciated, and I love it.

Two persons stands out from the crowd, when it comes to staff members, and those two are Jordan and Beverly. Both amazing people. However, I haven't been dealing with other staff members frequently and I've worked rather close with both Jordan and Beverly, so I might be a bit biased. With that being said, all staff members are truly amazing.

Best Regards,
hitmeasap

10 years ago

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EliteWriter

I agree with you that customer care here is top notch. I also had an issue with a buyer several months ago. I had never contacted support before and like you I was not expecting much help because on ALL other sites i never got proper support. But here I was amazed with how things worked out. They handled my problem promptly and with professionalism. They resolved everything so quickly that I was astonished believe I thought it was going to take ages. SeoClerks handles people here with great care and I believe this is one of the secrets behind the success of this site.

10 years ago

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TommyCarey

I've talked to Beverly a few times when I had questions submitted through the help desk

Every time she's been extremely helpful and I always got the answer I was hoping for. Most of the time I get answers to follow up questions I didn't know I was going to ask until I read the answer to my first question. It's like she was reading my mind and knew what my follow up questions were going to be

A+ Job Bev

10 years ago

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Lynne

I know what you mean! I first met Beverly about 2 years ago when I purchased services from her. She did a great job and went beyond what was promised to me, plus she stayed in constant contact with me while carrying out the services.

It really is wonderful to be able to have such great service, so yes I am sure the service you received from her was top notch!

10 years ago

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Topseoservice

Every time I contacted SEOClerks support, it has been a wonderful experience for me. And no praise is enough for Beverly. She is amazing person and very much dedicated.

10 years ago

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Seoclerks

Best Customer Support Experience EVER

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