If a buyer is completely unwilling to read the service description, what do you do?

ajlancer Level X³

July 30, 2016, 12:43 pm

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Hi as a freelancer I always respect all my clients. Last week I faced a buyer who really frustrated me. After purchasing my service he asked a question about my service which I had explained very well in my service description. I just answered him to please read my service description again. Hope you will get all answers from there.

And in the following message, the buyer replied as like as he does not want to read the description but just wanted me to refund the money and to cancel the order. He said I do not want your service anymore because for a simple service, I do not need to read a bunch of blah blah blah.

I suggested that before purchasing any service form any seller, he must make sure to read the service description first, and then place the order. That would be best for both.

I realized that the buyer had not read anything from my service - he just placed the order.

If you faced this type of client how would you handle him?

Oh! I also accept his cancel request.

Share your thought!

Regards by Ajlancer

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anwebservices

Sometime i get some member interested in my service who contacting me several times and ask all questions which are already written in service description, so it's kind of annoying and most of the time i pointed them back to read my service description because it should be official explanation and kind of agreement between me and buyer... I do answer some extra questions, if there is some. But have to be careful that customer understand what he / she is buying. But i also sometime get someone buy my software and after asking what is it for... Gosh i can't believe it......

10 years ago

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ajlancer

Hi anwebservices thanks for reply. You are correct. Many of clients, I have faced and asked so many question before purchasing service, and I always try to answer possibly. Though, I clearly written all in service description. It has no problem to me, if client asking service related question. But, who already purchased service from you and now asking very common question like what is this service? You can simply be requested to him, please read service description. Because, you understand that he purchases service without reading single word in description. And next message, he just read, I do not want to read description for simple job. And requested to cancel order. It is meaning, he does not care about service, because he may irresponsible purchaser.

Regards by Ajlancer

10 years ago

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CryptoGuru

it depends on the buyer honestly

10 years ago

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shubh

Hi,
I have ask the support to add one more page b/w order and final order. In which buyer accept terms and condition of seller. Senior support reply , i have to concern with my team. Team is not interested therefore not inbuilt yet. 90% sales up due to write "title" only.

Regards

10 years ago

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CryptoGuru

I feel the same as you on this subject to be honest see my thing is I have a real thing a pet peeve of mine is getting my time wasted , now keeping that in mind I want to go on to explain how I deal with clients I make sure I pay close attention on what the issue is at hand and as you said if it's something the buyer can find out simply rereading the description then by all means I'll recommend reading the description again but if I can see that there is clear confusion I have no problem answering questions

10 years ago

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ajlancer

Hi jkeyz2 thanks for your replay and I agree with you, it is depend on buyer honesty. Yes! I always willing to give answer for buyer question. No matter what he ask me? If he feel any confusion on my service, I should need to clear him. But, what you will do? If buyer completely unwilling to read service description and want to cancel order, said as like that I do not want your service and do not want to read anything anymore. Just want refund. And if buyer asked you, like how many backlink will you provide? But, you written this common things on service title like 99 backlink. So, you could say him for his awareness like please read service description, hope you will get all answer. I think you did not do nothing wrong with buyer. Is it?

Regards by Ajlancer

10 years ago

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EliteWriter

I agree that it is very important for a buyer to read the service description and understand it before placing an order. It is annoying and time consuming to explain what is offered in the service if that is already stated clearly in the description. However, could it be that he did not understand your description? Maybe it was not written or explained clearly enough? I think that I would have explained the first time, and mention that it is described in the description. If he however keeps asking questions and end up wasting my time, I would have to do as you did.

10 years ago

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ajlancer

Hi EliteWriter thanks for reply. It is not only importance; it is very essential to read service description before placing any order. If buyer does not know what he purchases from you? How he will realize or justify after deliver service? And he may reject order or cancel order. Or, he may show excuse, I purchased by mistaken. So, it is awful experience, if buyer does not read service description very carefully before purchasing service.

And good to know I write service description very well and clearly stated everything there. And over 2K buyer purchased my services last few years. So, I do not think buyer could not understand. He just unwilling to read description.

Regards by Ajlancer

10 years ago

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CryptoGuru

Oh I am going to have to agree fully on this one it is main priority as a buyer whenever going to purchase any thing that you take the time read the full service description there is not any way or form possible that you should be out buying things with out know what you are buying as far as service and description of service goes you should always make it of importance a priority to make sure that every thing purchased has been thoroughly double checked and you are fully aware of what you intend to purchase as a buyer

10 years ago

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EliteWriter

Granted, the buyer could have just been lazy or maybe he wanted you to explain the service so as to make sure he understood what he was going to get. With all due respect, since you are not a native speaker, some of your service descriptions are not properly worded.

10 years ago

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CryptoGuru

Yea I agree you have to under stand the importance of the buyer being able to under stand every thing in the description down to every last detail buyers i know as far as the people I know goes they make sure to read every last detail which comes to the conclusion that most buyers are going to read the info on a service first before buying to make sure that's what they want any body asking questions either did not really fully under stand or you did not make things clear enough for the buyer either way some thing needs to be fixed

10 years ago

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Lynne

If I were in your position I would be really annoyed. Stay polite, accept the order cancelation and forget about it. Some people are just strange and are clueless in life. There is not much you can do to change this fact, just don't get worked up about it

10 years ago

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TommyCarey

Well, this kind of struck a chord with me

I just answered him to please read my service description again. Hope you will get all answers from there.

He asked you a question and instead of just answering him, you pointed him to your service page. Now I've missed some information on service pages, websites, blogs, etc. and I ask questions all the time about stuff. Whenever someone says "Read the service page again" I just feel like they're say "Hey dummy, go read the page again because I don't want to waste my time answering you".

Now obviously you're not thinking that, but that's how it could come across if you're not willing to take 10 seconds of your time to provide an answer for the client.

There could have also been some type of language barrier and the guy might have thought you were being rude, when you really weren't.

A good rule of thumb that I have my people do is when someone asks a question via email or support ticket, answer their question and 3 more that they might have as follow up questions. This way you answer everything in one shot and they are more willing to sign up because you went above and beyond the call of duty and answered more than they needed

I can tell by glancing at your profile that you are a great service provider on SeoClerks and that you do the best you can for your clients. This must have just been a misunderstanding and the buyer was having a bad day. Or he was just a jerk lol

10 years ago

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CryptoGuru

Yea I think that is normal you know lets say some one is advertising a great service 5 star type of stuff, so you check it out check the service page read the description now there have been times also were I too missed more then a number of things on the service page and it is at these times as a buyer you should start asking questions , and even though you might have felt as if you were not being rude and there was no attitude your response really is the deal breaker on this one this time

10 years ago

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Cristian

I had these type of clients before. Tons of them. I had a forum posting service in which I offered content only, not promotion. I was very clear on that in the service description.
But nooooo. At least once a week I got an order from a client that wanted me to spam certain forums with certain links.
I always canceled and when SEOclerks introduced that 24h cancel option things were a lot easier since I didn't need the buyers approval.

So yeah, SEOclerks has options for us to deal with these sort of clients. But I think if you play nice and talk to the buyer, and explain him you don't offer what he thinks he bought, maybe you ca still turn him around and make a profit.

10 years ago

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CryptoGuru

a real use full feature that I now know a bout this is great I know before and all you had to mutually cancel orders which bread and lead to honestly the most difficult buyers it is true what you say these types of buyers have really cut down ever since you stopped needing buyer approval things do look as if they run smoother and every thing is easier and that is the over all goal of all this some times when dealing with in reasonable people your best bet is to avoid said person and this feature makes a great difference for that

10 years ago

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Seoclerks

If a buyer is completely unwilling to read the service description, what do you do?

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