I canceled the order; would you have done the same?

EliteWriter Level 1

October 25, 2016, 2:58 pm

9

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I received an order lately for an article which, as stated in my description was to be 500 words long. This buyer however said that i was to write without limitation ; I am quoting him here. I explained politely that this was t o be a 500word article and even though i often write a bit more, i wont be writing a lot more of course. Should he need a certain number of words there are other services where he may order. He replied that i did not understand what he needed and seeing that he was being difficult to reason with i decided to cancel the order. What would you have done?

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Cristian

Cristian

My experience would say cancel the order. I've stopped getting into arguments with my clients, I usually have very cleared and detailed service descriptions explaining exactly what the buyer is going to get.

If for any reason the buyer is being difficult for more than 2-3 times, I just go ahead and cancel the order before getting into a fight, or worse yet get a negative review because the buyer just wanted more from me and wanted to exploit my situation.
Bottom line: it doesn't worth the time and effort to deal with toxic clients.

10 years ago

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EliteWriter

EliteWriter

I fully agree with you. I wanted to post this discussion mainly to see if there are sellers who would have done the same, as deep down, I feel a bit guilty to be honest. However, it was not a rash decision, as I went through difficult experiences with some buyers, and these experiences taught me that it is best to put a stop to such orders rather than ending up with a whole ordeal, useless messages, fighting and arguing, and negative reviews which were not warranted.

10 years ago

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Lynne

Lynne

No, don't feel guilty! This is business and really you know from experience how it is going to go. Just like Cristian said it is not worth it to deal with clients like this. It is not just from a financial point of view, but emotional too.

10 years ago

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hitmeasap

hitmeasap

It's hard to say. In case I had some "extra free time", then I would probably sort things out with the buyer. I would discuss things and spend the necessary time it needed so I could deliver what he asked for.

However, most of the times, I would probably have canceled. And that's basically because it's not worth spending time with a client who I don't understand, or who doesn't understand me or my products/services to 100%. Sure, a few questions here and there is no big deal at all and I usually try to answer anything my potential clients ask, as I want to be professional, but sometimes it just doesn't feel right.. And at such times, I just cancel and forget about it.

10 years ago

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Lynne

Lynne

Well I have had experience of difficult buyers before but not here, well since I am mainly a buyer here I haven't had much experience of selling here yet...

But when I had my online baby store I sold wholesale to people and I made the clothing up to order. My terms and conditions were very clear and people had to apply to purchase wholesale. I would call every person myself that applied to purchase wholesale and I would run through all the terms and conditions verbally too, even though when they sent in their application form they had to tick off that they had read it.

It was at this time I could see who would be a problem customer and who wouldn't. The people that pushed me for quicker lead times, better prices and for me to bend the rules for them right in the beginning and I said no. They then placed orders online and in the special messages said they expected the order earlier than the specified time... oh and they will pay me when they receive the order LOL.

Anyway, moral of the story is go with your gut and I find that if a customer is difficult from the start then that is often how the relationship will be.

I would also have canceled an order like that. Your descriptions are very clear on your services and the sense I get from what you have said is that if you only give 505 words they wont be satisfied with your 500 word service!

10 years ago

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Corzhens

Corzhens

Pardon me for this comment but I suspect something negative with that buyer. We all know and he should also know that writers have a guide when it comes to length of the article. When you mentioned 500 words, I understand that it is not a ballpark figure but it's not an exact number either which means your article can be 450 words or maybe 550 words. Right now, I have been commissioned to write posts of 100 words in a forum. And I have been writing 80 to 120 words. Just today, I received a message from the forum owner thanking me of my contributions and hinting of increasing my honorarium in the next package. As with the order, I will also cancel the order if the arrangement or setup is not very clear.

9 years ago

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