Lena96
Level 1
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Sellers on SEOClerks marketplace are not employees. We are all freelancers and each user are responsible for their own actions. I guess you mean [b]seller[/b] and not employee? - However, if you've sent the support a ticket about this, they will look into it. Just give them some time and it will be solved shortly. :)
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hitmeasap
So you've paid for a service you didn't get?
The first thing you should do, is to contact the seller. Either directly using the inbox or within the order page. Just tell them that you didn't get what you've paid for or that the attached file isn't attached. - That usually solves the problem.
In case the seller doesn't respond to your message, or in case they refuse to deliver the file, or in case they claim the order to be completed and you know that it hasn't been completed, then you should contact the support.
Support: Help Desk
Email: [email protected]
Best Regards,
hitmeasap Hello Lena96, So you've paid for a service you didn't get? The first thing you should do, is to contact the seller. Either directly using the inbox or within the order page. Just tell them that you didn't get what you've paid for or that the attached file isn't attached. - [b]That usually solves the problem.[/b] In case the seller doesn't respond to your message, or in case they refuse to deliver the file, or in case they claim the order to be completed and you know that it hasn't been completed, then you should contact the support. Support: [url=https://ionicware.zendesk.com/hc/en-us/requests/new]Help Desk[/url] Email: [email protected] Best Regards, hitmeasap
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