Partial Refund Option Should be Provided On Seoclerks

AldaSantoro Level 1

December 7, 2016, 8:15 am

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Hi,
Please give us an option for Partial Refund for the orders...
There is a lots of customer who place big order and seller do not able to provide entire service...
So we need to refund buyer only that amount which we had not worked or not able to fulfill and refund only that much...
Example: Some time buyer Purchase 10$ order and we did only 6$ work and we need to refund 4$, But there is no option to refund 4$

So please make an option for partial refund. It will be Great Innovation for Seoclerks.

Best Regards,
ALDASANTORO

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anwebservices

This may be possible to implement, but however i think that you should adjust your service's description and make sure that you can provide your customers with all required work, other way you are loosing your reputation as a seller even if you refund them with couple dollars or so.
I would not recommend this anyway. Try to maintain quality of your services and your reputation. I personally wouldn't like to buy from someone who can't provide what is described in service description even if you refund me "some" of the money. Sorry but just my two cents...

10 years ago

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CryptoGuru

I don't know guys i can see this from both angles. I agree with nobody should make services for things they cant provide. The thing is we are not all perfect and things happen thats life. If the buyer agrees to pay partially for something we cannot finish because something is preventing us from doing it whether it be health, personal issues, financial issues and more. I mean lets be honest many of us try and keep a business floating to provide for ourselves and our family in some cases, sometimes we cant afford certain things required like internet. My point is sometimes unplanned things happen and if more than half the work is done and the buyer agrees a partial refund should be an option.

The problem you could run into though with a feature like this is new sellers using this to try and get buyers to pay partially for work that was not done at all. Depending on the % buyers may agree just to get most of the money back not knowing that all they have to do is contact support. We don't want to create a position for criminals to scam people, especially here on Seoclerks. This type of feature should be available to sellers that fit a certain criteria which the staff would have to figure out. In the end i don't think its worth it unless its involving alot of work and alot of money. If we are talking few bucks better off just hitting the refund button.

10 years ago

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anwebservices

It's true that this could happen to anyone for number of reasons. I was in that trouble once because i was depending on some other services which was in fault.
But before we had "gift cards" we could use that to send it as refund too, for such and such amount. Not sure why that service disappeared...

10 years ago

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hitmeasap

Hello AldaSantoro,
At first glance, I'd say that this would be a pretty neat feature actually. It's always good to have a "backup plan" no matter what, in case things go south. However, this thing can actually be done already, if your client invokes the guarantee.

I personally am a big fan of the guarantee and I always offer one. I offer 50% of the money back on my traffic service for instance. Without questions asked. That way, I'll always be able to earn at least 50% of the money.

Regarding your example. "You do $6 work and you'll get $10 for it.." - I can't relate to something like that at all. It's actually pretty mind blowing in my opinion. Why would a seller deliver only 60% of the work?! - I would never deliver something if I know that I don't deliver 100% (or more) of the work.

This is business. I get paid to deliver. Clients pay me to get what they're looking for. I wouldn't buy a meal at McDonald's and pay the full price if I didn't get the hamburger I paid for.. - And I wouldn't ask for my money back if they can't deliver. I want my hamburger and as long as I know that McDonald's are selling hamburgers, AND claim to be able to provide me hamburgers.. Then I expect to get what I paid for.

Best Regards,
hitmeasap

10 years ago

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Lynne

I'm not sure about this suggestion. I am a buyer and when I purchase a service I purchase it as described. To use Andre's example of buying a burger, if I pay $5 for a burger and chips, but you give me half a roll without burger patty on it and no chips I am not going to be happy getting back my $4.90 and sitting with half a roll I don't want.

Either provide me with the service I ordered or not, but half measures are not ok in my eyes.

I do understand your issue though, but perhaps you need to put some more research into it and make sure that you find sellers that can commit to providing you the amount of orders you need in full and on time on a constant basis.

Otherwise you will be damaging your reputation as a seller.

10 years ago

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AldaSantoro

Dear all,
Its not a matter of service description. We all know if we are unable to provide services as per description then buyer will feel bad and we can loose our customers too...

The logic behind Partial Refund is as follow...
Case-1"Sometimes due to technical problem seller can't complete 100% work, Only 50-60% work has been completed and it is suddenly stopped due to some issue or any problem, So seller can Use Partial Refund Option and hence seller can request partial refund to buyer, if buyer agree then its OK, otherwise 100% refund will be provided to buyer by using Mutual cancellation request. I am 100% sure if buyer is a Regular client then He/She will understand the situation of seller as a result He/She will accept the Partial Refund Agreement"

Case-2"Suppose buyer need 100 folllwers but due to bymistake or misunderstanding buyer ordered 200 followers. Seller has started the work Instant. But after few hours buyer realize the mistake,so buyer can use Partial Refund Option. Hence buyer can request for partial refund to seller if order is in progress(Partially Completed or Half Completed). I am sure there will be no issue for the seller to accept the partial refund request if order is in progress."

So by seeing on both side, seller side as well as buyer side I personally suggest there should be an Option of Partial Refund. It will be Unique and Innovative features for seoclerks users. Hence I request Seoclerks Staff Member to add this Unique features on Seoclerks and Obliged

Best Regards,
AldaSantoro

10 years ago

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Lynne

I can understand your reasoning but I do wonder about whether it will actually cause more upset and problems than solve things.

Buyers must take care with their orders, I have never placed a by mistake order before and I can't see this being a common enough problem to warrant a partial refund option.

How many times does software just stop working half way through? *confused*

10 years ago

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hitmeasap

Thank you for these good examples. However, I still believe one could or should use the guarantee for something like this. That way, both the client and the seller will get some of the things they want. The buyer will get half of their order and the seller will get some of the cash, depending on the guarantee.

That being said, I think this partial refund thing would be used frequently, in several cases, instead of guarantees and support issues for instance. And I can't see why something like that would benefit the sellers, clients or the marketplace for that matter.

When I sold social media services for instance, there were times when I couldn't deliver the order. Mostly due to the panel I used. Due to updates on sites etc. However, what I did, as this is my responsibility as a seller, I contacted my clients and told them about my problem. I told them that the delivery would be late and I described the whole scenario for them. On top of that, I offered them a full refund in that message, and told them that they would get their likes/followers etc. for free, once everything was running smoothly again.

And sure, I lost some money by doing that, but why did I do it? - Because no matter the problem, it was my responsibility as a seller. Even if it wasn't my own fault, it was my responsibility to deliver what the client ordered.

Best part of it? - Many of the clients refused a refund and was waiting politely for the delivery AND they gave me positive feedback for it, even if I was 2-3 days late with the delivery. And why? - Because I was polite and upfront with them. And I offered them a refund.

Also, many of the clients who did get their money back, they came back at a later time and placed more orders, as I first of all, gave them their money back, but not only that. I also delivered their order for free when I messed up. So they knew I was honest and a reliable seller.

10 years ago

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Lynne

Beautifully put Andre! I have to say that honesty and being upfront about things are the key here. There was one occasion I had someone not being able to fulfill an order and they did exactly that, they contacted me and explained exactly what was going on. He said I could cancel the order and get refunded. I asked if he could supply something else I was interested in and he said he could so I just kept the order open and he delivered something else I needed.

I believe it is down to communication and then things should work out fine, well most times anyway!

10 years ago

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EliteWriter

All it takes is proper communication from the very start. The seller should check with the buyer that the instructions have been provided accurately. Technical problems can be seen to I believe, and once you have settled them you can see to the work. Based on this, all it takes is a time extension request.

10 years ago

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EliteWriter

Even though I understand the intention behind this suggestion I cannot say I agree with it. First of all it is difficult to implement it I believe. And, as a seller you need to make sure that you are going to offer whatever your service is describing. If not you should not be putting up the service as you are to a certain extent, making fun of a buyer who wants to pay for it, and then ends up not getting it. If you have a problem and are unable to complete all the work in time then you can ask for a time extension.

10 years ago

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Cristian

Hmm, why won't you be able to deliver everything you promised in the services description?
As a seller here I probably experience every situation possible, but even when I was unable to deliver the whole order I never wanted or asked to be paid for half of it.

Most of the times I directly told the client I can't deliver the whole order before I even began working on it and gave him the full refund and placed that services on hold. Other times, yes, I would have done half of the work, I would deliver that half of work but also give the buyer a full refund explaining him why and apologizing for the inconvenience.

Give the fact the buyer got something for free made him/her very loyal and often they would come back after my issue was fixed and order again.

Point is, you should assume everything you promise in the order description. Nothing less, nothing more. If you can't deliver 100%; don't deliver, the client needs to be refunded.

10 years ago

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Barida

You can always ask for a review of the work done for you. I don't really think that it is possible for a partial refund sort of payment process to work over here. If a seller did not do the job as specified, you have the right not to mark the work as done

9 years ago

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