What to do when getting all negative reviews from a buyer after completing several jobs from him?

rankingguru Level 1

September 17, 2020, 2:34 pm

13

Write the reason you're deleting this FAQ

The buyer was so pretty with me but suddenly he feels me wrong and edited all comments and reviews. Now, what can I do? please anybody help me.

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Annora

Annora

Contact Seoclerk Support They can Solve your Matter
https://ionicware.zendesk.com/hc/en-us/requests/new

6 years ago

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rankingguru

rankingguru

I have been contacted there but they can not do anything over the buyer. Now I'm in very much problem with the negative reviews, my orders are being lessened. What to do now?

6 years ago

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Annora

Annora

Hi,
Seoclerk Support Is Most Active Support and They Response very fast and everytime they take any matter with Friendly So Please try to Understand and Respect Our Support Team Beverly Or Dillon if you Complete Buyer work Honesty Then Send Proof to Our Support Team then they reviews your Case and solve your matter
if you not doing work 100% Honesty then try to Contact Support and Request to cancel orders and Refund Buyer Money Then your Negative feedback is Removed
Thanks You
Regards
Annora

6 years ago

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Beverly

Beverly

Hi rankingguru, in reference to what you said, technically that's only half of the story. We encourage buyer and seller to work together to come to an amicable solution. There will be times when it's apparent that buyer is posting random and unrelated ratings (i.e. retaliation for cancellation of a previous order) or simply mistaking your order for another seller's. If you have proof that you've done the work required and buyer has no basis for complaint, you should reopen your support ticket and make your case.

6 years ago

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wooseo

wooseo

you better to contact with buyer and review your work

6 years ago

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rankingguru

rankingguru

I have already done that.

6 years ago

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wooseo

wooseo

well you should wait to get reply from your buyer

6 years ago

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wooseo

wooseo

you should ask your buyer what is his problem and you can review it

6 years ago

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Beverly

Beverly

Hi rankingguru, you are referencing service ID 789832. I've confirmed that you contacted buyer who has rejected your offer for resolution. The ratings posted seem to reference your repeatedly asking buyer to remove rating. You don't want to focus on the rating, but the problem which caused the negative rating. Once the buyer's issue is fixed, the rating issue will likely resolve.
If you cannot resolve the issue with buyer, you should ask staff to cancel the orders.

6 years ago

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rankingguru

rankingguru

It's ok Sir.
Thank you for your response.

6 years ago

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