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Why my account is not verify



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Why my account is not verify

My bill and identity card could not verify why
and the bill I paste 
my account not verify still please help me to make my service start

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Asmodeus
When your identity was rejected what did support tell you?



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Ahsanulismam
When your identity was rejected, what did support tell you? If your identity was rejected, support usually provides a reason. Common ones include blurry images, mismatched information, or unsupported document types. You should carefully read the rejection message for exact details.

Make sure to upload:

  • A selfie holding your ID next to your face (both your face and the ID must be clear).

  • A bank statement instead of a bill, since it’s more likely to be accepted.

All documents must be recent, clear, and match your account details. Try again with these steps, and it should work.



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