August 28-29 incident:
Some orders and payments from around 28 August are still being restored — read the incident report, or contact support if something of yours is missing. You will be asked to choose a new password at your next sign-in.
How can I get a refund from a service that is not given to me?
I placed an order about a month ago, and at the beginning the service was working, but it went down after 1 week, and the user does not answer to me since...